TERMS & CONDITIONS

Effective Date: September 2026

Last Updated: October 2026

These Terms & Conditions govern your use of the CG Your Partner website and the services provided by CG Your Partner. By accessing this website or engaging our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use this website or engage our services.

1. WEBSITE USE

You may use this website for lawful purposes and for learning about CG Your Partner's services.

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorized access to the website or its systems

  • Interfere with the website's operation or security

  • Copy, reproduce, or misuse website content without permission

  • Submit false, misleading, or unauthorized information through website forms

CG Your Partner may modify, suspend, or discontinue any part of the website at any time without prior notice.

2. SERVICES

CG Your Partner provides Virtual Operations & Business Support, including services such as:

  • Virtual operations support

  • Data and records management

  • Lead generation and research support

  • Website and digital operations support

  • CRM and GoHighLevel setup

  • Workflow and automation support

  • Funnel and digital system setup

    The specific services provided to a client will depend on the agreed project scope.

    Before work begins, the applicable deliverables, scope, timeline, fees, responsibilities, and other project requirements will be discussed and agreed upon.

    Website descriptions of services are general descriptions and do not automatically constitute a specific service commitment.

3. CONSULTATIONS

Consultations may be provided to understand your business, requirements, current systems, and potential project needs.

A free consultation, where offered, is a discovery conversation of approximately 30 minutes to understand your business and current systems.

A consultation does not automatically create a client relationship or guarantee that CG Your Partner will accept or undertake a project.

If a project is appropriate, the scope, deliverables, pricing, timeline, and other applicable terms will be agreed upon separately before work begins.

4. USER AND CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate, complete, and timely information reasonably necessary to perform the agreed services.

Depending on the project, clients may also be responsible for:

  • Providing access to relevant accounts or platforms

  • Providing required content, materials, and instructions

  • Reviewing deliverables within the agreed timeframe

  • Providing timely feedback and approvals

  • Maintaining ownership and appropriate authorization for information, content, and accounts provided to CG Your Partner

  • Ensuring that information supplied to CG Your Partner may legally be used for the intended purpose

  • Ensuring they have permission to contact their leads and customers by email, SMS, or other channels, and that their use of automations, forms, and follow-up messages complies with applicable messaging and data privacy requirements

Delays caused by missing information, approvals, access, or client-provided materials may affect project timelines.

Clients should not provide passwords, payment-card information, or other unnecessary sensitive information through general website forms or unsecured communication channels.

See our Privacy Policy for how we handle your information.

5. FEES AND PAYMENTS

Service fees are based on the agreed scope, complexity, deliverables, and requirements of the project.

Pricing displayed on the website may serve as a general guide and may not represent the final price of a specific project.

The final project fee, payment schedule, and applicable payment terms will be communicated and agreed upon before work begins.

Work may begin only after any required initial payment or other agreed payment condition has been satisfied.

Additional work outside the agreed scope may require a separate fee and approval.

6. REFUNDS AND CANCELLATIONS

Refund and cancellation terms may vary depending on the nature of the service and the stage of the project.

Any applicable refund, cancellation, or rescheduling terms will be communicated and agreed upon before a project begins.

Unless otherwise agreed in writing:

  • Payments for completed work or services already provided are generally non-refundable.

  • Work that has already been completed may not be eligible for a refund.

  • If a client cancels a project after work has begun, the client may be responsible for payment for work already completed and approved project expenses, where applicable.

  • Requests to cancel or reschedule should be communicated as early as reasonably possible.

For specific projects, the applicable agreement or written project terms will take priority regarding refunds and cancellations.

7. REVISIONS AND CHANGES

Project revisions are subject to the scope and revision terms agreed upon before work begins.

Reasonable revisions within the agreed scope may be included where applicable.

Requests that substantially change the original requirements, deliverables, or direction of a project may be treated as additional work and may require an updated scope, timeline, and fee.

CG Your Partner will communicate significant scope changes before proceeding with additional work.

A walkthrough or handoff session is provided when a project is completed, where agreed. Support after handoff, such as fixes, monitoring, or further changes, is available only if agreed in writing.

8. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, each party retains ownership of materials, content, trademarks, information, and intellectual property that they owned before a project began.

Upon full payment, ownership or usage rights for final client-specific deliverables will be handled according to the applicable project agreement.

CG Your Partner retains ownership of its pre-existing methods, templates, general knowledge, processes, systems, tools, and reusable materials unless otherwise agreed in writing.

Clients are responsible for ensuring they have the necessary rights or permissions for materials they provide to CG Your Partner.

9. THIRD-PARTY SERVICES AND PLATFORMS

CG Your Partner may provide services involving third-party platforms, including GoHighLevel.

Third-party platforms may have their own:

  • Terms and conditions

  • Privacy policies

  • Fees or subscription requirements

  • Account requirements

  • Technical limitations

  • Service availability and downtime

CG Your Partner does not control third-party platforms and cannot guarantee their continued availability, performance, features, pricing, or policies.

Any third-party subscription, software, hosting, domain, or platform fees are the client's responsibility unless otherwise agreed in writing.

Systems built in the client’s own account

Systems built inside a client’s own platform account remain the client’s responsibility to maintain and renew. CG Your Partner is not responsible for changes made to the account by others after delivery.

10. BUSINESS RESULTS AND PERFORMANCE

CG Your Partner provides operational, digital, CRM, automation, funnel, and related business support.

While our services are designed to improve organization, efficiency, lead management, or digital processes, we do not guarantee specific business results.

This includes, but is not limited to:

  • A specific number of leads

  • Sales or revenue

  • Conversion rates

  • Appointments

  • Customer growth

  • Return on investment

  • Search rankings

  • Advertising performance

Business results depend on many factors outside the control of CG Your Partner, including the client's offer, market, pricing, traffic, marketing activities, audience, competition, implementation, and other business conditions.

11. LIMITATION OF LIABILITY

CG Your Partner will provide services with reasonable care and in accordance with the agreed project scope.

To the extent permitted by applicable law, CG Your Partner will not be responsible for losses or damages resulting from:

  • Third-party platform failures or outages

  • Changes to third-party software or services

  • Client-provided information or materials

  • Unauthorized access caused by circumstances outside our reasonable control

  • Business decisions made by the client

  • Expected or unexpected business performance or financial results

  • Events beyond reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

12. TERMINATION

Either party may end an ongoing service arrangement subject to the cancellation or termination terms agreed upon for that engagement.

CG Your Partner may suspend or terminate services if a client:

  • Fails to make required payments

  • Provides materially false or unauthorized information

  • Requests unlawful activity

  • Abuses or threatens the service provider

  • Repeatedly fails to provide information or access required to complete the work

Any outstanding amounts for completed work or approved expenses may remain payable after termination.

13. CHANGES TO SERVICES, WEBSITE, AND TERMS

CG Your Partner may update, modify, add, or remove website content, services, pricing information, or features from time to time.

These Terms & Conditions may also be updated as the business, website, services, or applicable requirements change.

The updated version will be posted on this page with a revised Last Updated date.

For an existing client project, the specific written project agreement will govern the agreed scope and terms for that engagement.

14. GOVERNING LAW

These Terms & Conditions are intended to operate in accordance with applicable laws and regulations of the Philippines.

If a dispute arises, the parties should first attempt to resolve the matter through good-faith communication before pursuing other available remedies.

15. CONTACT INFORMATION

If you have questions about these Terms & Conditions, the website, or CG Your Partner's services, you may contact:

CG Your Partner

Virtual Operations & Business Support

Email: [email protected]

Location: South Cotabato, Philippines

16. ACCEPTANCE

By using this website or engaging CG Your Partner for services, you acknowledge that you have read and understood these Terms & Conditions.

For individual projects or service engagements, additional written terms may apply and will be provided before work begins.

CG Your Partner

Virtual Operations & Business Support

Your Business. Better Organized.